Whether it’s glasses, a hat or a cell phone: Lost items can be found at the lost and found service of Deutsche Bahn General terms and conditions for bookings made using DB’s holiday offers. The Deutsche Bahn AG conditions of carriage and tariff information is only available in German. Find out about Deutsche Bahn AG’s conditions of carriage (in German). Information about nationwide conditions of carriage and contractual partners is available here. Contact. Direct contact with you is very important to us: For enquiries regarding online banking – including security topics, phishing, PIN/TAN numbers, banking terminals, lost or stolen credit cards, loans, savings etc. – please visit the relevant section of your local Private Bank website. You can send us an email for other topics. crazy bahn, they go from one extreme to the other. great story. i wonder what the internal discussion must have been like You can terminate your customer account with immediate effect and without notice. You can do so online via bahn.de/bahn.com, by telephone via the DB Dialog customer service centre or in writing. Your account may be terminated automatically after 24 months of inactivity. Next day I found they had credited the amount from the VISA transaction. I sent them a mail (it's been 2 days no response). I then tried calling them, each time they forward me to their english customer desk (As my German language is poor). I've waited for 45mins, 1:30mins and presently 30 mins. They are not responding to anything. zlJ0I.
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    • deutsche bahn english customer service